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Terms and Conditions

  1. Turn-around time will vary depending upon client specifications and requirements gathering.
  2. All deliverables (excluding on-site shoots) will include two re-works to ensure client satisfaction.
    • Additional Re-Work Fees:
      • Site Plans: $199
      • 2D Floor Plans: $50
      • 3D Floor Plans: $99
      • Renderings: $250
      • Graphic Design: $99 (Project Dependent)
      • Video Editing: $499
  3. Financial Terms:
    • Payment Terms: Net 15 days upon delivery.
    • Electronic Payment Method Required: Prior to the delivery and/or release of any finalized work product, the Client agrees to provide payment information through either Automated Clearing House (ACH) or Credit Card. The Client may still opt to pay via Check, however, ACH or Credit Card information must be captured for consideration in the event of non-payment. In the event of non-payment within the outlined Payment Terms, The Electronic Payment Method will automatically be charged the full amount of the agreed upon contract.
    • Authorization for Transaction: By providing ACH or Credit Card information, the Client authorizes the Service Provider to initiate transactions for the agreed-upon payment amount. The Client acknowledges that these transactions will be processed upon delivery of final work product or final revision version of work product as outlined in the Terms & Conditions. Should further revisions to work product be required, the principal amount due for initial contract will be owed and due within the outlined Payment Terms.
    • Secure Transmission: The Client understands and agrees that the transmission of ACH or Credit Card information will be conducted through secure and encrypted channels to ensure the confidentiality and integrity of the financial data.
    • Compliance with Applicable Laws: Both parties shall comply with all applicable laws and regulations related to the capture and processing of payment information, including but not limited to the Payment Card Industry Data Security Standard (PCI DSS) and any other relevant data protection laws.
    • Verification of Payment Information: The Service Provider reserves the right to verify the accuracy and validity of the provided payment information. In the event that the information is found to be inaccurate or invalid, the Service Provider may request updated or alternative payment information from the Client.
    • Payment Authorization Duration: The authorization provided by the Client for ACH or Credit Card transactions shall remain valid for the duration of the contractual relationship between the parties unless otherwise specified in writing.
    • Notification of Changes: The Client agrees to promptly notify the Service Provider of any changes to the ACH or Credit Card information provided, including changes to account numbers, expiration dates, or any other relevant details. Failure to do so could result in delays and/or inability to deliver work product within the terms of the contract.
    • Release of Work Product: The Service Provider shall only release the work product upon successful validation and processing of the payment information, or receipt of funds via check payment within the outlined Payment Terms.
    • Dispute Resolution: In the event of any dispute related to payment transactions, both parties agree to engage in good faith discussions to resolve the matter. If a resolution cannot be reached, the parties agree to submit the matter to arbitration in accordance with the governing laws of the State of Ohio.
    • Governing Law: This Payment Information Capture Clause shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.
    • Deployment & Project Initiation Fee: If for any reason, there is a change, delay, restructuring, or cancellation to the services agreed upon in this proposal, there will be a deployment & project initiation fee of 50% of those services.
    • Project Rework & Payment Execution:
      • The Client agrees to provide feedback on the initial proof of the media project within thirty (30) calendar days of receipt.
      • The Client further agrees to provide feedback on any subsequent revised proofs of the media project within fifteen (15) calendar days of receipt.
      • Upon completion of the aforementioned feedback timelines, the Client shall be invoiced for the project fee. Failure by the Client to provide feedback within the specified timelines shall not absolve the Client’s obligation to fulfill payment for the project fee.
      • Any additional revisions requested by the Client beyond the initial and second proofs shall be subject to additional charges. The Client acknowledges that failure to adhere to the feedback timelines may result in project delays and additional costs.
      • In the event of repeated failure by the Client to provide timely feedback as outlined in these terms, the Service Provider reserves the right to terminate the project and invoice the Client for any work completed up to the termination date.
      • This clause may only be modified or amended in writing and signed by both parties.
  4. Sales tax is only due for drone videography & photography services.
  5. All native files will be stored on Oval Room Group’s servers for up to 6 months. After 6 months, all native files will be permanently deleted.
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