Frequently Asked Questions

How do I pay for this?

Once you reach the checkout menu, you'll be able to enter a credit card or select "bill me" and Buildout Media will invoice you or your office directly.

What if I want my client/landlord/owner to pay for these services?

Not a problem! Just select the “bill me” option at checkout. We will reach out directly to confirm billing recipient contact information for each project or service.

Do I receive editing for my deliverables after receipt?

All digital deliverables, excluding on-site shoots, will include two reworks at no additional cost to ensure client satisfaction. Additional reworks will be billed at a mutually agreed upon rate prior to executing.

What are your turnaround times?

Reflected turnaround times are an estimate and may vary. Please reach out to mediasales@buildout.com for further information.

360° Aerial Mapping = 24-48 hours after shoot is complete
HD Photos & Drone = 24-48 hours after shoot is complete
Property Marketing Video = 3 weeks
Renderings = 10 business days
Virtual Tours = 5 business days after capture
Site Plans = 5 business days once design information is received

How will I receive my files?

HD photos, site plans, and renderings will be delivered via a cloud based file sharing platform for download. Property Marketing Videos will be shared directly from Vimeo hosting, and the file can easily be downloaded from this link.

Virtual tours and aerial mapping are hosted free of charge on their respective platforms. A link to your tours and/or aerials will be shared and the Buildout Media is available to train your team on how to embed these assets into social media posts, email campaigns, PDFs, and websites.

How do we schedule shoot(s)?

Once an order is received, you'll hear from Buildout Media's implementation team within 24 hours to schedule any necessary shoots or to discuss the deliverables.

What does Buildout need me to provide?

For photos, drone footage, and virtual tours, we will need an address, any specified areas or spaces to capture, and an on-site contact. If you've selected a Property Marketing Video, we will need your ideal shot list and also the call-outs of neighboring properties and metro areas you'd like to feature. If you are ordering site plans or renders we will need drawings or design files with as much detail as possible. For all services, the Buildout Media team will be in touch ASAP to guide you through the process!

Can I make changes to an order I already placed?

Absolutely! Call us directly to talk to a team member now: 513-570-4855. Or, email our sales team: vms@buildout.com. We can add any service or deliverable to your existing project, no problem!

What if I order multiple services? Is there an economy of scale?

Some of our services do overlap (i.e. you automatically receive drone & HD photography with the purchase of property marketing video). In that case, we will only charge you for the services completed, and ALWAYS advise our clients on what is needed to get the for each project/service!

Do you work on projects outside the US?

Absolutely - we routinely complete projects in Canada and Mexico. We have gone so far as to serve clients in Europe, Asia, and Australia.

I have more questions.

Call us directly to talk to a team member now: 513-570-4855. Or, email our sales team: mediasales@buildout.com. Nothing too urgent? Schedule time with our Sales Team by clicking here.